jitwen's Privacy Policy
Your personal information is completely safe with us. Learn how jitwen collects, uses, and protects your data.
Section 1: Introduction and Applicability
This defines where and to whom this policy applies.
1.1 Purpose of This Policy
jitwen ("we", "our", "platform") operates a reliable and secure online gaming service for users in Bangladesh. This privacy policy describes what information we collect from you when you use our website (https://jitwen.lat) and related services, how that information is used, who it may be shared with, and how your information is kept secure.
Our goal is to be fully transparent about your privacy and to use industry-standard technology to protect your information.
1.2 Scope of Applicability
This privacy policy applies to the following individuals:
- All registered members and users of the jitwen platform.
- Those who browse our website but have not yet registered.
- Those who contact our customer support.
- Those who use our services through any channel.
This policy is drawn up in accordance with the laws and regulations of the People's Republic of Bangladesh and applies specifically to users residing in Bangladesh.
Section 2: Information Collection Methods
What types of information we collect and how we collect it.
2.1 Information You Provide Directly
Information you provide yourself when you register on our platform or use our services:
- Full name and date of birth.
- Email address and mobile number.
- Residential address.
- Documents provided for identity verification (if required).
- Financial transaction details (bKash, Nagad, Rocket, Upay or bank account information).
- Content of communications with customer support.
2.2 Automatically Collected Information
When you use our website, certain technical information is collected automatically:
- IP address and device type.
- Browser type and operating system.
- Pages visited and session duration.
- Data collected from cookies and similar tracking technologies.
- Login times and transaction history.
- Gameplay-related information and preferences.
2.3 Cookies and Similar Technologies
We use cookies to improve your experience and ensure the platform functions correctly. Cookies are small data files stored on your device. The types of cookies we use:
- Essential cookies: Required for the core functionality of the platform, such as maintaining login sessions.
- Functional cookies: For remembering your preferences and settings.
- Analytical cookies: For collecting statistics used to improve service quality.
You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent some features of the platform from working properly.
Section 3: Use of Information and Purposes
What the collected information is used for.
1 Service Operations
For creating and managing your account, processing financial transactions, providing gaming services, and delivering customer support.
2 Security
For fraud prevention, protecting account security, detecting suspicious activity, and complying with anti-money laundering laws.
3 Service Improvement
For analyzing user behavior to add new features, improve existing service quality, and resolve technical issues.
4 Communications
For sending important notifications, promotional offers (subject to your consent), transaction confirmations, and customer service communications.
5 Legal Obligations
For complying with applicable laws in Bangladesh, following regulatory authority directives, meeting tax-related obligations, and complying with judicial orders.
6 Responsible Gaming
For monitoring your gaming behavior, identifying warning signs of problematic activity, and providing necessary support to ensure responsible gaming.
Section 4: Information Sharing and Disclosure
When and with whom your information may be shared.
4.1 Service Provider Partners
We may share limited information with trusted third-party service providers for the following purposes:
- Payment processing services (to complete transactions via bKash, Nagad, Rocket, Upay).
- Identity verification services.
- Technology infrastructure and cloud storage providers.
- Fraud prevention and cybersecurity services.
These service providers may only use your information in accordance with our instructions and for specified purposes. They are contractually bound to comply with our privacy standards.
4.2 Disclosure for Legal Requirements
We may be legally required to disclose your information in the following situations:
- In response to an order from any court in Bangladesh or a valid subpoena.
- To assist government or regulatory authorities in investigations.
- To comply with anti-money laundering (AML) laws and counter-terrorism financing regulations.
- To assist law enforcement agencies in investigating fraud, deception, or cybercrime.
4.3 What We Never Do
jitwen firmly commits that the following actions will never be taken:
- Selling your information to advertisers or marketing agencies.
- Providing your information to third parties for promotional purposes without your consent.
- Sharing your personal identity with unrelated businesses.
Section 5: Data Protection and Security
How we keep your information secure.
5.1 Technical Security Measures
jitwen uses industry-standard technology to protect your information:
- SSL/TLS Encryption: All data transmissions are fully encrypted.
- End-to-End Encryption: Sensitive financial information is specially protected.
- Firewall and Intrusion Detection: Active measures to prevent unauthorized access.
- Regular Security Audits: To identify and address vulnerabilities.
- Two-Factor Authentication: An additional layer of security to protect your account.
5.2 Data Retention Period
We retain your information only for as long as necessary:
- Account information: For as long as the account is active and for the legally required period after it is closed.
- Transaction records: For the period required under Bangladesh's financial laws.
- Customer support communications: For a reasonable period as needed for service improvement.
- Analytical data: May be retained in anonymized form for an extended period.
At the end of the retention period, information is securely deleted or anonymized.
5.3 Response to Security Breaches
If a security breach occurs that could put your personal information at risk, we will immediately take the following steps:
- Investigate the incident and bring the situation under control.
- Notify affected users as soon as possible.
- Inform the relevant authorities as required by applicable law.
- Take necessary measures to prevent such incidents in the future.
Section 6: Your Rights and Controls
What rights you have over your information.
Right to Access
You have the right to request to see what information we hold about you.
Right to Rectification
You have the right to request correction of inaccurate or outdated information.
Right to Erasure
In certain circumstances you have the right to request deletion of your information, subject to legal obligations.
Right to Restrict Processing
You may request that the use of your information be restricted for specific purposes.
Right to Object
You have the right to object at any time to the use of your information for marketing purposes.
Right to Data Portability
You have the right to request your information in a common format and to have it transferred elsewhere.
6.1 How to Exercise Your Rights
To exercise any of the above rights, please contact our privacy team. We will verify your request and respond as soon as possible. Some information may not be deleted due to relevant legal obligations, in which case we will explain the reason.
Section 7: Children's Privacy
Our strict policy on protecting minors.
7.1 Age Restriction
jitwen is a responsible gaming platform. Our services are only for users aged 21 and above. We do not knowingly collect or process personal information of any minor.
We verify age during the registration process. If we are informed or discover on our own that a minor has registered on our platform, we will immediately close that account and securely delete the collected information.
If you believe a minor is using our platform, please contact us immediately.
Section 8: Policy Changes and Updates
How this policy may change.
8.1 Notice of Changes
jitwen reserves the right to update this privacy policy at any time. Depending on the nature of the change, we will notify you in the following ways:
- Important changes: A notification will be sent to your registered email address and a clear notice will be displayed on the platform.
- Minor changes: The updated date on this page will be revised.
Continued use of the platform after a revised policy is published will be considered as your acceptance of the new policy. If you do not agree with the new policy, you may request that your account be closed.
8.2 Relationship with Other Policies
This privacy policy is part of jitwen's overall legal framework. For other relevant policies, please see:
- Terms and Conditions — Complete terms for using the platform.
- Responsible Gaming Policy — Guidelines on healthy gaming habits.
- About Us — jitwen's identity and mission.
Section 9: Contact and Complaints
Reach out to us for any privacy-related matter.
Privacy Support
If you have any questions, requests, or complaints regarding this privacy policy, please contact us. Our privacy team is always ready to provide assistance in Bengali.
24/7 Live Chat Support
Instant assistance in Bengali
Email Contact
We make every effort to ensure that all your privacy-related requests are resolved promptly and satisfactorily.